Support staff. Improve patient access to care.
Improve access to your practice with self-scheduling, smart waitlists, referral management, IVR, and chatbot solutions—all powered by intelligent automation and seamlessly integrated into the NextGen Closed Loop Patient & Practice Experience.
Benefits of NextGen Patient Engage powered by Luma
Fill schedules and increase revenue
Open slots to help patients get in for the care they need while filling your schedule.
Provide 24/7 access
Offer patients convenient and continuous access to appointments, bills, and health information.
Save time for staff
When patients can self-schedule, staff spend less time managing appointments over the phone.
Decrease phone volume
Ease staff workloads with reduced front-desk call volume and interruptions.
Reduce no-shows
Allow patients to easily cancel and modify their appointments online.
Improve patient convenience
With web and text-based scheduling, patients can conveniently and easily schedule with you.
The NextGen Closed Loop Patient & Practice Experience
- Convenient Self-Scheduling
- Automated, actionable reminders
- Smart Waitlist capabilities
- Reputation management
- IVR, call deflections, and chat bots
Convenient Self-Scheduling
Patients select the appointments that work best for them via a convenient online platform. With Self-Scheduling patients can schedule care when it is convenient to them and staff no longer need to juggle scheduling calls.
Automated, actionable reminders
With NextGen Patient Engage powered by Luma, automated reminders integrate with the schedule and prompt patients to confirm, cancel, or reschedule their appointments.
Smart Waitlist & Rebooking
Patients are able to sign up for a Smart Waitlist if preferred dates and times are taken. Upon cancellation, the waitlist automatically offers that slot to people on the waitlist, while Smart Rebooking offers patients canceling the option to reschedule.
Reputation management
Let good reviews from Google propel your practices online visibility. Online reputation and visibility management tools help showcase information and positive reviews, boosting discovery and encouraging patients to schedule appointments.
IVR, call deflections, and chat bots
Interactive voice response (IVR) systems, call deflections, and chatbots are another way that automation helps complete the scheduling process in a way that is convenient for both the practice and the patients.
How can a closed loop experience help your practice?
Annual patient visits
25,000
0
50,000
Average reimbursement per encounter
$300
$100
$500
Missed appointments (%)
20%
10%
30%
Additional reimbursement per year
$ 750,000
Total hours saved per year
1,406
This calculator is for informational purposes only. Results are estimates based on provided information and may not reflect actual outcomes. Use these estimates as a guide to assess potential return on investment.
Laura Baynard
COO
Shasta Community Health Center